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Refund Policy

Exchange and return


We hope you will love everything that you order from us but if something isn’t quite right, you always have 14 days to decide whether you want to keep your order or return it.

We will give you a full refund for any returned item provided that it is returned in the same condition as it was in upon your receipt. If an item in any way has been damaged, soiled, washed or altered and the value of the item has been reduced, we have a right to make a deduction on your refund with an amount corresponding to the diminished value of the item. Re.Frame also services the right to refuse returned items. So, treat your products with care please.

Please contact our team at to receive your return form.



When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact us at with proof of return, e.g. collection receipt, drop off slip.


Please note that the shipping costs of your return will be deducted from the total refunded amount.

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